Policies

PRIVACY POLICY

At Leia, your privacy matters. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect
We may collect the following information when you interact with our website:
 • Name, email address, phone number
 • Shipping and billing address
 • Payment details (processed securely via third-party gateways)
 • Browsing data and cookies

2. How We Use Your Information
Your information is used to:
 • Process and deliver orders
 • Communicate updates and support requests
 • Improve our website and customer experience
 • Send promotional communication (only if you opt in)

3. Data Security
We implement appropriate security measures to protect your personal information. Payment data is encrypted and handled by trusted payment partners.

4. Third-Party Sharing
We do not sell or rent your personal data. Information may be shared only with trusted partners required to fulfil services such as payment processing, logistics, or legal compliance.

5. Your Rights
You may request access, correction, or deletion of your personal data by contacting us at [email protected]

 

SHIPPING POLICY

1. Order Processing
 • Orders are processed within 1–3 business days after confirmation.
 • Orders placed on weekends or public holidays are processed on the next business day.

2. Shipping Timelines
 • Estimated delivery: 3–7 business days depending on your location.
 • Delivery timelines may vary due to courier delays, weather, or unforeseen circumstances.

3. Shipping Charges
 • Shipping charges (if applicable) will be displayed at checkout.
 • Free shipping may apply during select promotions.

4. Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.

CANCELLATION & REFUNDS

1. Order Cancellation
 • Orders can be cancelled within 24 hours of placement or before dispatch, whichever is earlier.
 • Once shipped, orders cannot be cancelled.

2. Returns
Due to the nature of our products:
 • Perfumes are non-returnable once opened or used.
 • Returns are accepted only in case of damaged, defective, or incorrect items.

3. Refunds
 • Approved refunds will be processed to the original payment method within 7–10 business days.
 • Shipping charges (if any) are non-refundable unless the error is from our end.

4. Damaged or Incorrect Orders
Please report damaged or incorrect items within 48 hours of delivery with clear images and order details.